Privacy Policy

1. Introduction

Welcome to AgasekeStore ("AgasekeStore", "we", "our", or "us").

AgasekeStore is an online marketplace that connects buyers with verified vendors across Rwanda. We value your privacy and are committed to protecting your personal information.

This Privacy Policy explains:

• What information we collect
• Why we collect it
• How we use it
• Who we share it with
• Your rights regarding your information

By using AgasekeStore, you agree to this Privacy Policy.

2. Information We Collect

Information you provide

When you register or use our platform, we may collect:

• Full name
• Email address
• Phone number
• Password (encrypted)
• Delivery address
• Billing address
• Profile photo (optional)

If you register as a vendor, we may also collect:

• Business name
• TIN (Tax Identification Number)
• National ID or Passport
• Mobile Money details
• Bank account information
• Business verification documents
• Store logo and description

Information collected automatically

We automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Products viewed
• Search history
• Order history
• Login timestamps
• Cookies and session identifiers

Payment Information

Payments are processed through trusted payment partners.

AgasekeStore does not store your Mobile Money PIN, debit card PIN, or complete card information.

Payment providers securely process payment information according to their own security standards.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders
• Deliver products
• Verify vendors
• Prevent fraud
• Improve platform performance
• Respond to customer support requests
• Send order notifications
• Send security alerts
• Comply with legal obligations
• Improve recommendations and search results

With your consent, we may also send promotional emails or SMS messages.

4. Vendor Verification

To maintain a trusted marketplace, vendors may be required to submit:

• National ID
• Passport
• TIN certificate
• Business registration documents

These documents are used solely for verification, fraud prevention, and regulatory compliance.

5. Cookies

We use cookies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Analyze traffic
• Detect fraudulent activity

You can disable cookies through your browser, although some features may no longer function properly.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Vendors fulfilling your order
• Delivery partners
• Payment providers
• Customer support providers
• Government authorities where legally required
• Fraud prevention services
• Cloud hosting providers

Each partner is expected to protect your information appropriately.

7. Data Security

We protect your information using industry-standard security measures, including:

• HTTPS encryption
• Encrypted passwords
• Secure cloud infrastructure
• Access controls
• Regular security monitoring
• Audit logging
• Fraud detection systems

While we strive to protect your data, no online service can guarantee absolute security.

8. Data Retention

We retain information only as long as necessary to:

• Provide our services
• Resolve disputes
• Prevent fraud
• Meet legal and tax obligations
• Enforce our agreements

When information is no longer needed, it is securely deleted or anonymized.

9. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account
• Withdraw marketing consent
• Request a copy of your information
• Object to certain processing activities
• Lodge a complaint with the relevant data protection authority

10. Children's Privacy

AgasekeStore is not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

11. Third-Party Services

Our platform may contain links to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

12. International Data Transfers

Your information may be processed on secure servers located inside or outside Rwanda.

Where data is transferred internationally, we take reasonable measures to ensure appropriate protection.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

If significant changes are made, we will notify users through the website or by email where appropriate.

Continued use of AgasekeStore after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

AgasekeStore

Website: https://www.agasekestore.com

Email: privacy@agasekestore.com